VulnCheck

Outpace Adversaries

Head of Technical Account Managers

Technical Account ManagerSalesFull TimeRemoteTeam 11-50Since 2021H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

4 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCyber SecurityPython

Job Description

• Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans. • Build onboarding, enablement, and training programs to ensure consistent, high-quality TAM delivery. • Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact. • Develop scalable engagement models, playbooks, and best practices to standardize post-sales technical support. • Serve as an escalation point for complex technical or strategic customer issues and oversee key customer relationships. • Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value. • Act as the voice of the customer internally, sharing insights with Product and Engineering to inform roadmap priorities. • Collaborate with Sales, Customer Success, and Marketing to drive a seamless and successful customer lifecycle.

Job Requirements

  • 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.
  • Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
  • Demonstrated experience leading or mentoring customer-facing technical teams.
  • Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
  • Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
  • Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
  • Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.

Benefits

  • Competitive salary with employee equity program
  • Health, dental, and vision coverage
  • Unlimited PTO + All federal holidays observed
  • 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation
  • Short and long-term disability coverage
  • Remote friendly environment with flexibility
  • Expense reimbursement for home internet and phone
  • Ongoing professional development, coaching, and learning resources
  • Opportunities for career advancement within a fast-growing team

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