The Company is a leading electrical services franchise operating across the United States. Each location serves residential customers with a strong emphasis on professionalism, punctuality, and high-quality service. Franchise success depends heavily on efficient scheduling, excellent customer communication, technician productivity, and operational visibility. This role exists to strengthen those systems. What You’ll Do Call Handling & Customer Communication Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Scheduling & Dispatch Coordination Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Revenue & Performance Tracking Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Membership & Agreement Management Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Administrative & Accounting Support Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Ideal Candidate Profile Communicates clearly and confidently on the phone Keeps schedules organized and optimized Notices small details before they become problems Works proactively instead of waiting for direction Enjoys keeping systems clean and organized Takes ownership of daily operational success
Dispatcher
Location
United States
Posted
2 days ago
Salary
$1.3K - $1.5K / month
No structured requirement data.
Job Description
Role Description
We are looking for a reliable and detail-oriented Remote Dispatcher to support scheduling, technician coordination, and customer communication for a growing U.S. home service business.
In this role, you will be responsible for managing inbound customer calls, scheduling service appointments, dispatching technicians efficiently, and maintaining organized job records within the dispatch system.
Your main goal will be to keep technician schedules optimized, ensure customers receive timely updates, and support smooth daily operations.
If you enjoy organizing schedules, coordinating teams, and working in a fast-paced service environment, this role offers an excellent opportunity to contribute and grow.
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Customer Communication & Call Handling
- Answer inbound customer calls professionally
- Provide service information and assist customers with scheduling
- Communicate clearly with customers regarding appointment updates or delays
-
Appointment Scheduling
- Schedule service calls and inspections based on customer needs
- Coordinate technician availability and job urgency
- Maintain organized daily schedules for field technicians
-
Dispatch Coordination
- Dispatch technicians based on location, availability, and priority
- Monitor job progress throughout the day
- Adjust schedules and routing when changes occur
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Technician & Customer Communication
- Provide technicians with job details and schedule updates
- Communicate schedule changes or delays to customers
- Support coordination between field technicians and office operations
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CRM & Dispatch System Management
- Manage job flow and technician calendars within dispatch software
- Maintain accurate customer and job records
- Update job statuses and customer communication notes
Qualifications
- Minimum 2 years of experience handling inbound customer calls in a professional service environment.
- At least 2 years of experience scheduling service appointments or coordinating technician dispatch operations.
- Minimum 2 years of experience using dispatch software or CRM systems to manage service appointments, job status updates, and technician schedules.
- Experience coordinating 15 or more service appointments or technician jobs per day within a scheduling or dispatch role.
- At least 2 years of experience communicating with both customers and field staff to coordinate service operations and schedule updates.
Benefits
- Fully remote position supporting a U.S.-based home service operation.
- Candidates must maintain a professional work environment and reliable internet connection.
- 1250 - 1500 USD monthly compensation.
- Performance growth opportunities may be available based on operational performance and scheduling efficiency.
Job Requirements
- Minimum 2 years of experience handling inbound customer calls in a professional service environment.
- At least 2 years of experience scheduling service appointments or coordinating technician dispatch operations.
- Minimum 2 years of experience using dispatch software or CRM systems to manage service appointments, job status updates, and technician schedules.
- Experience coordinating 15 or more service appointments or technician jobs per day within a scheduling or dispatch role.
- At least 2 years of experience communicating with both customers and field staff to coordinate service operations and schedule updates.
Benefits
- Fully remote position supporting a U.S.-based home service operation.
- Candidates must maintain a professional work environment and reliable internet connection.
- 1250 - 1500 USD monthly compensation.
- Performance growth opportunities may be available based on operational performance and scheduling efficiency.
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