• Assist leadership in operationalizing strategic priorities tied to renewals, adoption, and customer outcomes. • Support annual and quarterly planning activities, including gathering inputs, preparing materials, and tracking progress against team goals. • Help maintain KPI dashboards, reports, and performance tracking that provide visibility into renewal performance, risk, adoption, and expansion. • Partner with analytics and systems teams to support data accuracy and ensure reporting is reliable and accessible. • Support the execution of Customer Success initiatives such as account ownership updates, enablement efforts, and process improvements. • Help coordinate timelines, track tasks, and assist in keeping stakeholders aligned. • Work with teams such as Sales, Product, Finance, and Operations to help coordinate projects and share updates that support Customer Success priorities. • Assist in analyzing operational challenges affecting Customer Success. Gather data, summarize findings, and contribute ideas that help improve processes and customer outcomes. • Support the rollout of new processes, tools, or programs within the Customer Success organization. Help develop documentation, training materials, and resources that support adoption. • Help prepare presentations, updates, and summaries for internal team meetings and leadership reviews. • Ensure information is clear, organized, and supported by relevant data. • Maintain documentation, track action items, and help ensure initiatives stay organized and on schedule. Contribute to strong operational practices that support team efficiency and visibility.