Operations Supervisor

OperationsOperationsFull TimeRemoteTeam 10,001+Company SiteLinkedIn

Location

Arizona + 3 moreAll locations: Arizona, Florida, North Carolina, Pennsylvania

Posted

3 days ago

Salary

Not specified

Bachelor Degree4 yrs expEnglish

Job Description

• Oversee daily operations, ensure superior service delivery, and support a team of direct reports. • Supervise, coach, and mentor a team of direct reports, ensuring excellent patient service. • Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. • Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA). • Work closely with key business partners to achieve program goals, develop SOPs and ensure compliance. • Handle escalated patient concerns and logistical issues promptly, ensuring timely resolutions and maintaining patient satisfaction.

Job Requirements

  • Bachelor’s Degree in Healthcare Administration, Business Management or related field required
  • Minimum of 4+ years working experience, 3+ years in a supervisory role in a call center environment, ideally within the healthcare industry.
  • Strong understanding of call center operations, KPIs, and healthcare regulations.
  • Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability.
  • Proficient with using call center software, CRM tools, and Microsoft Office Suite.

Benefits

  • Health insurance
  • Opportunities for professional development
  • Paid time off
  • Inclusive work environment

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