Tinuiti
Tinuiti is the largest independent performance marketing firm across TV & Audio, Google, Meta, and Amazon.
Senior Manager, Commerce Media
Location
United States
Posted
56 days ago
Salary
$115K - $135K / year
Seniority
Senior
Bachelor Degree5 yrs expEnglish
Job Description
• Lead a portfolio of clients and ensure strategic alignment with client objectives.
• Develop strong relationships and maintain high client satisfaction scores.
• Oversee onboarding and transitions while maximizing account potential.
• Provide leadership and development to team members.
• Collaborate with pod leaders to meet financial targets and client margins.
• Drive innovative strategies to enhance campaign effectiveness.
• Maintain industry knowledge to inform client strategies.
Job Requirements
- Lead a portfolio of clients, ensuring strategic alignment of account team recommendations with client objectives and fostering trust with senior client stakeholders, while partnering with internal leadership to address escalations and facilitate timely issue resolution
- Proactively Identify high-value moments to present, connect, and meet with the key client stakeholders to build and maintain strong relationships, provide insight, and influence change
- Develop client relationships striving for Client Satisfaction score of 9 or above and Client Retention of 95% of above
- Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential through the introduction of new ideas, strategies, and growth opportunities.
- Ensure we are accurately and efficiently delivering on ad operations (tracking) requirements, and partner with the ad ops team to provide best-in-class guidance for clients where needed
- Responsible for providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, ensuring adherence to Talent Architecture competencies
- Maintain certifications and stay updated on industry trends and best practices through continuous learning initiatives
- Collaborate closely with Pod Leader and Directors throughout the pod to achieve financial targets and objectives, ensuring efficiency with staffing plans and allocations as well as client margin
- Drive innovative ideas and approaches to enhance campaign effectiveness and bring true value to our clients
- Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise
- Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations
- Work closely with pod leadership to monitor and maintain accurate planning around team allocations and client forecasting, ensuring accounts are staffed appropriately and efficiently to provide best-in-class service at healthy margins.
- Work with cross-functional teams to drive the development and implementation of processes that allow the Team to scale, continuously assessing the return on time invested on internal processes, projects, tasks, and meetings, striving to create teams that work smarter, not harder
Benefits
- Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
- Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
- Retirement: Match up to 4% of your contributions at 100% with immediate vesting
- Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving
- Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
- Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources
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