• Driving eligibility file setup for new customers (file specifications review, development, delivery (via SFTP/API), testing, ingestion configuration, and processing). • Driving eligibility file changes for existing customers (file format or value changes and/or file source changes). • Driving remediation of census failures (RCA, Customer communication, testing and implementing fixes, coordinating cross-functionally to validate downstream process continuation). • Driving non-automated eligibility deactivation processing on behalf of our Customers. • Supporting ad hoc cross-functional initiatives involving eligibility processes, SSO, and Customer configurations. • Serving as the main technical resource for our Customers and their vendor partners in support of new eligibility file development, update existing eligibility files, remediate eligibility file issues. • Maintain eligibility file specifications documentation. • Creating and maintaining internal eligibility file process enablement documentation. • Maintaining eligibility file Customer point of contact database. • Collaborating with Customer Success and Marketing to operate evergreen Customer communications regarding eligibility file maintenance. • Collaborating with cross-functional teams to develop tailored technical solutions for our Customers. • Serve as team and cross-functional expert/SME for the eligibility file process, SSO, and internal Customer configurations. • Collaborating cross-functionally to design and implement scalable, automated processes and features, ensuring long-term operational efficiency. • Serving as the main point of contact for our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes).