Integrated Architecture + Construction
Client Success Manager
Location
Texas
Posted
3 days ago
Salary
$50K - $100K / year
Job Description
Job Requirements
- 3+ years in client success, account management, customer onboarding, or implementation with SMB clients
- Proven experience leading clients through change, not just supporting them
- Strong written communication (you will live in Slack and email)
- Competence with modern SaaS tools (CRM, ticketing, docs, async workflows)
- Experience running recurring client meetings and driving action items to completion
- Strongly preferred: Experience supporting home services, construction, or blue-collar SMBs
- Experience in recruiting, talent operations, staffing, or hiring workflows
- Proven ability to diagnose performance problems using funnel thinking (marketing, sales, or recruiting funnels)
Benefits
- Blue Cross Blue Shield medical insurance, strong plan coverage
- Flexible PTO (typical 12 to 15 days)
- Standard holidays
- Two weeks off at the end of the year (CSMs coordinate coverage)
- 12-week maternity leave
- Fully remote
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