• Partner with state, local, and education customers to understand agency missions, compliance requirements, workflows, and operational challenges Persona can help address. • Own the end-to-end post-sale experience for SLED accounts, including onboarding, implementation coordination, training, and success planning aligned to agency outcomes. • Monitor product usage and performance at the account level, identify risks or gaps in adoption, and guide customers on optimizing their integrations to achieve intended results. • Navigate complex public-sector organizations to align technical, operational, procurement, and executive stakeholders, building champions and removing blockers to adoption. • Drive long-term value through regular health reviews, data-informed recommendations, and proactive engagement to ensure continued impact post-launch. • Identify expansion opportunities within existing agencies by understanding evolving needs, programs, and funding cycles, in close partnership with sales and marketing teams. • Establish and maintain strong, multi-threaded relationships with agency leaders and administrators by providing tailored guidance and public-sector-aware support. • Proactively manage renewals in alignment with public-sector procurement timelines, collaborating with sales to support contract extensions, amendments, and renewals. • Serve as the subject matter expert on Persona’s products and fraud mitigation best practices, incorporating SLED customer feedback to inform product improvements and playbooks.