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Role Description

We are now hiring a Senior Customer Success Manager / Architect to help drive expansion, retention, and measurable ROI across our strategic customer base. This is not a traditional “check-in and QBR” CSM role. This is a revenue-impacting, expansion-focused, value-driven role responsible for:

• Protecting and growing $50K–$500K+ ARR accounts
• Driving measurable adoption across GTM teams (Marketing, Sales, Education)
• Owning the customer journey from Onboarding to Expansion
• Proving ROI in business terms
• Turning champions into advocates

You will manage a portfolio of developer-first software companies and serve as a strategic advisor to Marketing, Sales Engineering, and Customer Education leaders.

Qualifications

• 5+ years in Customer Success, Account Management, or Strategic Consulting
• Experience managing $100K+ ARR SaaS accounts
• Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred)
• Comfortable working with Sales Engineers and technical stakeholders

Requirements

• Strong business acumen, can tie product usage to revenue impact
• Confident in executive conversations
• Data-driven and analytical
• Expansion-oriented mindset
• Clear, structured communicator

Benefits

• Competitive base salary
• Performance-based variable tied to retention and expansion
• Equity participation
• Remote-first culture
• High-impact, high-visibility role

Why This Role Matters

Instruqt’s growth depends on:

• Expansion inside existing accounts
• Increased product adoption across GTM teams
• Clear ROI storytelling
• Strong champions who bring us into new companies

Customer-centricity is central to our growth strategy. This role is critical to unlocking the next stage of expansion.