Tenor

The AI for Leadership

Customer Success Associate – AI Startup

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1-10Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$75K - $90K / year

Bachelor Degree1 yr expEnglish

Job Description

• Support onboarding and rollout preparation (materials, coordination, follow-ups) • Help customers understand best practices and drive early adoption • Track questions, risks, and action items so nothing falls through the cracks • Help standardize onboarding and lifecycle workflows • Create and maintain lightweight customer-facing resources (guides, templates, FAQs) • Shadow customer calls and help with notes, next steps, and internal alignment • Surface product feedback and patterns from customers • Partner with Product and Sales to keep the customer journey tight

Job Requirements

  • 1–3 years in customer-facing roles (customer success, support, operations, training, program coordination, etc.)
  • Organized, proactive, and calm in fast-moving environments
  • Communicate clearly and with warmth (written + verbal)
  • Like working with people *and* improving systems
  • Excited about AI and a product that changes how people learn and lead

Benefits

  • 100% covered medical/dental/vision + 401(k) + FSA
  • Flexible PTO + parental leave
  • Learning & development stipend
  • Home office + commuter benefits
  • Team offsites

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