Puzzle šŸ§©šŸš€

Real-time accounting software that puts founders in control, designed to help startups succeed.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$80K - $100K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Guide new customers through onboarding and implementation, ensuring a smooth transition onto the Puzzle platform • Deliver product training via video calls, demos, and written resources • Build strong relationships with founders, operators, and finance leaders • Answer product questions, troubleshoot workflow challenges, and ensure customers are getting value from Puzzle • Monitor customer health and engagement to proactively address issues and improve adoption • Work closely with Product, Engineering, and Support teams to escalate issues and advocate for customer needs

Job Requirements

  • 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
  • Understanding of accounting concepts and financial workflows
  • Strong communication skills with the ability to explain complex concepts in simple terms
  • Comfortable guiding customers through software onboarding and workflow setup
  • Proactive self-starter with an ownership mindset, and high attention to detail in a fast-moving environment.
  • Familiarity with accounting tools such as QuickBooks, Xero, NetSuite, or similar platforms

Benefits

  • 100% paid employee health, dental, and vision plans
  • 10 observed holidays and a flexible PTO policy so you can recharge
  • $1000 home office budget to get you set up for success
  • $2400 co-working budget for face time with your colleagues
  • $600 learning and development budget
  • 401K so you can save for your future
  • And much more

Related Job Pages

More Customer Success Manager Jobs

Customer Success Manager

Acuity, Inc.

Evolve. Enable. Automate.

Customer Success Manager3 days ago
Full TimeRemoteTeam 201-500Since 2002H1B No Sponsor

Customer Success Manager driving adoption and value for HR tech solutions

United States
$70K - $88K / year

Customer Success Manager

CFRA Research

Independent research. Indispensable results.

Customer Success Manager3 days ago
Full TimeRemoteTeam 51-200Since 1994H1B No Sponsor

Client Success Manager managing relationships within financial services sector

United States
$55K - $70K / year

Partner Success Manager

Nerdio

Empowering MSPs and IT professionals to deploy, manage, and optimize virtual desktops in Microsoft Azure

Customer Success Manager3 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

The Partner Success Manager will build and develop relationships with Managed Service Providers to identify and close opportunities related to AVD and W365, while conducting technical product demonstrations to stakeholders. This role also involves nurturing relationships for pipeline creation, managing sales forecasts, and pursuing joint opportunities.

AzureVDICitrixVMwareDaaSRDSCRMsales forecastingbusiness developmentsolution demos
United States
$140K - $160K / year
Customer Success Manager3 days ago
Full TimeRemoteTeam 501-1,000

The role involves managing a portfolio of Enterprise Customers, mapping Company solutions to their strategic business objectives, and reinforcing trustful relationships. Responsibilities also include growing solution usage through strategic account planning and collaborating across internal teams like Professional Services and Sales.

SaaSB2BIntranetSharePointDigital Workplace
United States