• As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our life saving products. • Help our services team support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units. • Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field. • Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job. • Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have. • Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work in service reports or other forms. • Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor. • Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively. • Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success. • Have a strong understanding of the technical requirements of Evolv products. • Independently resolve 2-5 break fixes. • Be excited about taking on more responsibility as you progress in your role. • Demonstrate a thorough understanding of the Express system and software. • Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues. • Independently perform repairs on the Express units. • Assist in on-the-job training of new personnel and third-party service providers.