• Organize and direct the configuration, operation, and maintenance of information management systems. • Analyze and resolve end-user software, application, and connectivity issues. • Conduct capacity and performance analysis and recommend system configuration changes and upgrades. • Improve system administrator efficiency and accuracy using automated tools and scripts. • Develop system administration procedures and deliver system administrator training and skills assessments. • Provide end-user training and technical guidance. • Recommend technology directions and solutions to align IT capabilities with business objectives and vision. • Deliver local and remote maintenance support for operational systems across multiple locations, including system maintenance, upgrades, and new server and application installations. • Lead and direct the work of system administrators, ensuring effective day-to-day system administration, resource optimization, and user support. • Apply advanced technical expertise in application networking, including load balancing and fault-tolerant architectures. • Perform vulnerability management to identify, assess, and mitigate security risks.