MassMutual Ascend

Taking financial futures above and beyond with industry-leading annuities

Customer Service Analyst

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Ohio

Posted

4 days ago

Salary

$33K - $55K / year

High School2 yrs expEnglish

Job Description

• Provide superior customer service through answering incoming calls and chats • Analyze incoming requests via phone, paper, and electronic communications • Communicate complex information and solutions to customers in a helpful manner • De-escalate situations involving dissatisfied customers • Maintain a professional & empathetic demeanor in all interactions • Update and monitor customer account details in databases and CRM systems • Build product knowledge of core annuity business

Job Requirements

  • At least a high school diploma or equivalent
  • At least 2 years of related customer service experience
  • Exceptional verbal communication skills
  • Strong attention to detail and ability to multi-task efficiently
  • Able to work schedule of 10:00 AM - 7:00 PM EST Mondays - Thursdays, and 8:00 AM - 5:00 PM EST Fridays.
  • Prior call center experience is a plus, but not required
  • Strong computer skills

Benefits

  • Ongoing opportunities for development and learning
  • Focused one-on-one meetings with your manager
  • Small company feel with a focus on meeting customer’s needs
  • Incentive and bonus opportunities for all employees

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