Strategic Customer Success Manager
Location
New York
Posted
5 days ago
Salary
$132K - $182.2K / year
Job Description
Job Requirements
- Experienced professional with 10-15 years relevant industry expertise.
- Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
- Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
- Experience building Business value ROI models.
- Thrive in a collaborative fast pace environment and as a part of a results oriented team.
- Working knowledge in a SaaS business model.
- Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.
- Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred.
- Worked in a DevOps environment or with a company going through a transition to DevOps.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
Related Guides
Related Job Pages
More Customer Success Manager Jobs
We are seeking an EST based Customer Enablement Manager to lead enablement strategy and execution for one of our most significant and complex global clients, a long-standing, highly engaged organization that sees Zappi as a critical partner in their research transformation. This ...
Head of Guest Relations & Hospitality
BuiltIn Integration SandboxWe deliver the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our cloud-based learning platform helps training organizations, associations, and the extended enterprise deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability, and omni-channel delivery. We’re committed to helping people learn better, and that starts with our own people. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Within the Accounting function at BenchPrep, you'll play a pivotal role in our finance team. Your focus will be on maintaining accurate financial records, preparing reports, analyzing data, and ensuring regulatory compliance. You'll contribute to budgeting, forecasting, audits, a...
Digital CRM Analyst
Hilton Grand VacationsWe offer unique career opportunities in the most sought-after vacation destinations around the world.
Digital CRM Analyst overseeing lead management initiatives for Hilton.
Customer Success Program Manager
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role offers the opportunity to lead and coordinate strategic initiatives within a Customer Success organization, ensuring teams operate efficiently and deliver maximum value to clients. The Customer Success Program Manager will work cross-functionally with Product, Sales, Ma...
