• Perform outbound calls to obtain appropriate information and document accurately. • Responsible for answering in-bound calls and assisting customers with pharmacy related services. • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service. • Contact insurance companies for benefit investigation and coverage eligibility. • Provide prior authorizations and appeals support. • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs. • Update job knowledge by participating in educational opportunities and training activities. • Work efficiently both individually and within a team to accomplish required tasks. • Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s. • Report ADE’s according to program policy and guidelines. • Adhere to all HIPAA guidelines. • May assist with onboarding new employees.