Alkymi is the leader in intelligent document processing and data workflow automation.
Technical Support Specialist
Location
United States
Posted
11 days ago
Salary
$90K - $100K / year
Job Description
Job Requirements
- 2+ years of technical support experience
- Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
- Ability to write basic SQL e.g. insert, update
- Excellent verbal and written communication skills, both internal and client-facing
- Experience using browser console technologies such as Chrome dev tools
- A true problem solver that uses broad thinking to strategically develop solutions
- Ability to learn and understand complex software tools
- Familiarity with Zendesk
Benefits
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
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