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Role Description

This role involves providing direct support and consulting to our payroll clients. The responsibilities include:

• Understanding payroll in depth and maintaining knowledge of payroll practices and laws
• Independently managing client relationships under the supervision of the Payroll Supervisor
• Escalating issues or challenges for prompt resolution when needed

Client Service & Deliverables:

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines
• Update employee records, calculate/pay bonuses or severance, review accuracy of federal and state income related tax calculations, and reconcile payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment

Client Service:

• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters
• Maintain confidence of employee data by keeping all information confidential
• Accurately convey detailed information in both written and verbal format
• Provide technical software support to clients
• Identify and accurately capture out of scope work
• Identify new opportunities to expand services to clients

Implementation & Technology:

• Be an additional resource to the implementation team when needed
• Interview clients to gain understanding of payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development:

• Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Qualifications

• 1-3 years of relevant payroll experience; associate or bachelor's degree preferred. Experience in lieu of degree considered
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Requirements

• Must be within 50 miles of a Baker Tilly office in Texas, Wisconsin, or Pennsylvania

Benefits

• Compensation range for this role is $21.50 to $41.00
• Actual compensation is influenced by a variety of factors including skills, experience, qualifications, and geographic location