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Role Description

We are seeking a strategic and execution-oriented Customer Relationship Manager (CSM) with strong delivery experience and working knowledge of AI/ML data services. This role is critical in ensuring successful customer satisfaction, delivery oversight, and revenue growth across key enterprise accounts.

• Serve as a primary point of contact for assigned AI/ML enterprise accounts
• Develop strong executive-level relationships and act as a trusted advisor
• Drive customer retention, satisfaction (CSAT), and expansion opportunities
• Drive QBRs on-site at Clients office, and discover future outsourcing project plans
• Understand core AI data workflows including:
  • Data annotation & labeling
  • RLHF and human-in-the-loop processes
  • Model evaluation & benchmarking
  • Safety and alignment services
  • Multilingual data operations
• Identify upsell and cross-sell opportunities within existing accounts
• Support contract renewals and commercial discussions
• Collaborate with Sales and GTM teams on account strategy

Qualifications

• 2+ years of experience in Program/Delivery Management of Remote Crowd projects
• Working knowledge of AI/ML data services or AI model development lifecycle
• Experience with data annotation platforms, AI model training workflows, or data operations environments
• Experience negotiation with enterprise client Procurement Departments on pricing
• Strong executive presence and stakeholder management skills
• Demonstrated ability to manage multiple complex accounts simultaneously

Requirements

• Experience supporting customers in GenAI, LLMs, or AI model evaluation
• Background in AI data platforms
• Experience working with global delivery teams and Remote Crowd projects
• Familiarity with SLAs, KPIs, quality frameworks, and AI safety standards

Key Competencies

• Strategic thinking with strong operational execution
• Client-first mindset with commercial acumen
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Ability to thrive in a fast-paced, global team environment

Salary

$80k-$100k + OTB

Equal Opportunity Employer

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.