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Role Description

We’re looking for an Endpoint Systems Engineer with a passion for AI & automation, within modern device management. In this role, you’ll design, deploy, and continuously improve endpoint solutions that are intelligent, scalable, and secure. You’ll move beyond reactive support by leveraging automation, data, and AI-driven tools to enhance user experience and operational efficiency across the enterprise. This is a hands-on engineering role for someone who enjoys building smart systems, eliminating repetitive work, and shaping the future of endpoint management.

• Design, deploy, and manage modern endpoint environments across Windows & macOS.
• Implement and maintain endpoint management platforms (e.g., Intune, Jamf) with a strong automation-first mindset.
• Develop automation workflows using scripting, APIs, and orchestration tools to reduce manual effort and improve reliability.
• Integrate AI-powered tools for endpoint analytics, remediation, security, and user experience optimization.
• Build self-healing and self-service solutions for common endpoint issues.
• Collaborate with security teams to enforce compliance, patching, and endpoint protection strategies.
• Monitor endpoint health, performance, and telemetry to proactively identify and resolve issues.
• Evaluate emerging AI and automation technologies and recommend improvements to endpoint strategy.
• Create and maintain technical documentation, standards, and best practices.
• Act as a technical escalation point.

Qualifications

• 4+ years of experience in endpoint engineering, desktop engineering, or EUC roles.
• Strong experience with modern endpoint management and MDM/MAM platforms.
• Proficiency in scripting and automation (PowerShell required; Python, Bash, or similar a plus).
• Experience integrating systems via APIs and automating workflows.
• Experience in working with Claude AI.
• Solid understanding of endpoint security, identity, and device compliance.
• Comfortable working in cloud-first and zero-trust environments.
• Strong troubleshooting skills with the ability to think systemically.

Requirements

• Experience with AI-driven IT operations (AIOps), endpoint analytics, or autonomous remediation tools (Nice to Have).
• Familiarity with tools such as Microsoft Copilot, Defender, Autopilot, Jamf Pro, or similar (Nice to Have).
• Relevant certifications (Microsoft, Apple, Jamf, or cloud certifications) (Nice to Have).

Who You Are

• A builder’s mindset: you love automating yourself out of repetitive work.
• Curiosity about how AI can improve IT operations and user experience.
• Strong communication skills and the ability to explain complex ideas clearly.
• A proactive, improvement-focused approach rather than reactive firefighting.
• Comfort working in fast-changing, modern IT environments.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.