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Role Description

We are seeking a detail-oriented and customer-focused Office Administrator / Inbound Sales Representative to manage front-office operations, handle inbound leads, support dispatch coordination, and maintain smooth internal systems.

This position combines administrative operations, inbound sales, and customer service. You will be the first point of contact for homeowners, responsible for converting inquiries into booked jobs while ensuring operational efficiency behind the scenes.

• Answer incoming calls and respond to customer inquiries professionally and efficiently.
• Provide service quotes based on company pricing guidelines.
• Convert inbound inquiries into scheduled jobs.
• Handle customer concerns, complaints, and unexpected issues with professionalism and emotional intelligence.
• Schedule appointments and dispatch field technicians efficiently.
• Coordinate daily job calendars and adjust schedules as needed.
• Communicate clearly with field staff regarding job details and updates.
• Follow up on outstanding invoices, estimates, and customer communications.
• Maintain accurate data entry and client records.
• Use Excel to track performance metrics, customer data, and internal workflows.
• Assist in building and improving internal systems and processes.
• Assist with basic social media content creation (experience with Canva is a plus).
• Support online engagement and brand consistency when required.

Qualifications

• 2+ years of experience in an administrative, office coordinator, or operations support role.
• Experience with inbound sales calls.
• Strong verbal and written English communication skills.
• Proven customer service experience.
• Ability to multitask and manage competing priorities.
• High emotional intelligence and problem-solving ability.
• Proficiency in Microsoft Excel.

Requirements

• Preferred but not required: Experience working with U.S.-based companies or customers.
• Prior experience in home services, field services, or service-based businesses.
• Bookkeeping or basic accounting/data entry experience is a plus.
• Canva or basic social media management experience is a plus.

Benefits

• Competitive salary in USD.
• Fully remote work environment with flexible scheduling.