Remote Client Experience Coordinator

Customer SupportCustomer SupportFull TimeRemoteTeam 1

Location

United States

Posted

3 days ago

Salary

Not specified

Written CommunicationVerbal CommunicationCustomer SupportSchedulingRecord Management

Job Description

We are seeking a client-focused and detail-driven Remote Client Experience Coordinator to support customers through a dedicated advisor-led service model. In this role, you will partner closely with assigned advisors to ensure clients receive timely communication, organized coordination, and a seamless experience from initial inquiry through completion.

This fully remote position is ideal for someone who thrives in a structured environment, enjoys helping others, and takes pride in delivering exceptional service behind the scenes.

What Youll Do:

  • Serve as a support liaison for clients working with their assigned advisor
  • Respond to inquiries with accurate, timely, and professional communication
  • Coordinate scheduling, confirmations, and follow-ups
  • Track and update client records to ensure accuracy and organization
  • Proactively identify gaps in communication and ensure nothing falls through the cracks
  • Support advisors in maintaining a high-quality, consistent client experience
  • Must be a citizen of the US, Uk, Australia, Spain, and LATAM

What Were Looking For:

  • Strong written and verbal communication skills
  • Customer service or client-support experience (preferred, not required)
  • Detail-oriented and highly organized

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