Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Customer Service Coach
Location
Montana
Posted
4 days ago
Salary
Not specified
Job Description
Job Requirements
- High School Diploma or GED (Bachelor’s degree preferred)
- 1 year of experience with Allegiance processes, resources, and systems, including LuminX (required)
- Strong listening and interpersonal skills with the ability to work effectively in a team environment
- Excellent verbal and written communication skills
- Proficiency with Microsoft Word, Outlook, and WebEx
- 1+ year of coaching and/or leadership experience (preferred)
- 1+ year of experience with medical terminology and basic health insurance concepts (preferred)
- Proficiency with Microsoft Excel and PowerPoint (preferred)
- Ability to work efficiently in a fast‑paced, customer‑focused environment while managing multiple tasks (preferred)
- Experience reading and interpreting benefit plans, insurance documents, and regulations to apply them accurately (preferred)
Benefits
- internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
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