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Role Description

As the Project Manager, you will be responsible for driving successful delivery of Managed Services/Premium Customer Success projects globally.

The Premium Customer Success function is designed to help customers maximize the value of their Bullhorn investment through ongoing, expert-led technical consultation. The team delivers a suite of hands-on technical services including:

• Low-to-medium complexity customizations
• Data quality improvements
• Systems integration
• Training & change management & oversight

A typical day will include:

• Liaising as the primary point of contact for multiple customers as it pertains to their Premium CS/Managed Services packages
• Hosting and organizing customer kick-off calls, as well as subsequent calls as needed during package duration
• Leading customer projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Establishing and maintaining relationships with relevant customer stakeholders, providing day-to-day contact on project status and changes
• Drafting weekly emailed status reports to customers on the progress of their project deliverables
• Reporting project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
• Creating and managing multiple project schedules in Clarizen, ensuring all appropriate resources have been requested and corresponding tasks / hours have been assigned
• Creating and managing multiple JIRAs, ensuring JIRAs are always in the appropriate status for the resources to which they are assigned
• Approving weekly timesheets for all assigned project resources in Clarizen
• Managing the quarterly budget of CaaS hours to ensure approved time does not exceed the customer’s quarterly budget
• Managing the hours of Non-Production Solution Refreshes and Data Replication Reseeds to ensure hours are not exceeding program expectations
• Creating and managing project Slack channels per Premium CS/Managed Services customer; including providing daily updates on deliverables to project team
• Working closely alongside all project resources including Solution Architects, Software Engineers, Data Engineers, as well as customers’ Account Management Team and GSD Leadership
• Creating and managing customer Managed Services workbooks; workbooks will create the repeatable footprints for:
• A log of all of Customer’s Customization-as-Service Deliverables
• Customer’s Non-Production Solution Refresh
• Customer’s Data Replication Reseed
• Customer Issues Log
• Participating in CloudOps deploys for Managed Services customization deliverables
• Storing and organizing all documentation related to customers’ Managed Services package (signed specs, signed SOWs)

Qualifications

• 3-5 years of project management experience
• Familiarity with the Software Development Lifecycle (SDLC)
• Previous experience working with project management tools like Clarizen, Advanced Jira Roadmaps, and/or Monday.com
• Experience working with the Atlassian Suite (Jira, Confluence)
• Experience and enjoy working in a customer-facing role and helping customers improve their ATS / CRM experience
• Enjoy keeping others on track to a successful project delivery
• Proven success working with all levels of management
• Strong attention to details, deadlines and budgetary guidelines
• Strong written and verbal communication skills
• Excellent presentation skills

Requirements

The annual base salary range for this position is $92,002 - $105,000. In addition, this role is eligible for an annual target bonus & a comprehensive benefits package.

Compensation and Transparency Statement:

The posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request.

Benefits

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program