• Actively participate in agile daily scrums and ceremonies, updating stories daily in SNOW documenting development progress and collaborating across platform teams • Develop, maintain and enhance applications on the ServiceNow platform includes, but not limited to ITSM, ITBM, CSM, WSD, HRSD and scoped SN Applications. • Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API • Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each • Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment • Create and maintain system design and operations documentation • Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks • Ensure all development is created in alignment with DHS ServiceNow Platform Guidance and ServiceNow Technical Best Practices