Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Account Executive - Mid-Atlantic

Genesys is seeking a Senior Account Executive in the Mid-Atlantic region (PA, DC, MD, DE, VA, NJ) to drive strategic revenue growth across a portfolio of large, complex enterprise customers and prospective new logo accounts. 

This role is responsible for owning executive relationships, leading transformational sales pursuits, and delivering multi-million-dollar outcomes for some of the world’s largest organizations.  

The ideal candidate brings deep enterprise sales experience, strong executive presence, and the ability to position advanced cloud and AI-driven solutions to solve complex customer challenges.

Role Scope & Impact

• Owns and drives revenue growth across a defined portfolio of large, complex Fortune 500 enterprise accounts, with accountability for multi-million-dollar annual bookings and long-range pipeline development.

• Operates as the primary executive relationship owner within assigned accounts (mix of existing customers and new logos), shaping customer strategy and influencing enterprise-wide transformation initiatives.

Enterprise Sales Experience

• 10+ years of experience in direct enterprise sales, consistently closing large, complex deals ($1–5M+ ARR) with long sales cycles (6–24 months).

• Demonstrated ability to lead end-to-end enterprise pursuits, including deal strategy, executive alignment, competitive positioning, commercial structuring, and close.

Industry & Solution Expertise

• Strong experience in CCaaS, WEM, and CRM solution domains, with the ability to position platform-based, cloud-native solutions at enterprise scale.

• Deep understanding of the AI-driven CX landscape, including Agentic AI, LLMs/LAMs, Virtual Agents, and Copilots, and the ability to connect technology capabilities to measurable customer outcomes.

Strategic Account Leadership

• Proven success developing and executing multi-year account strategies within complex enterprises.

• Ability to build and sustain C-suite and senior executive relationships, align Genesys solutions to enterprise priorities, and drive both net-new and expansion opportunities through direct and partner-led motions.

• Acts as a trusted advisor, advocating for customers while identifying opportunities for innovation and growth.

Executive Communication & Business Acumen

• Strong executive presence with the ability to lead C-level conversations, articulate Genesys’ strategy and differentiation, and influence complex buying committees.

• Demonstrates high business and technical acumen, translating customer challenges into solution architectures and business cases that support transformation initiatives.

Territory & Pipeline Management

• Data-driven approach to territory planning, pipeline generation, and forecast accuracy.

• Ability to analyze market dynamics, customer signals, and competitive landscape to prioritize resources and maximize bookings.

Collaboration & Team Selling

• Experience leading cross-functional account teams, including solution consultants, enterprise architects, customer success, professional services, partners, and executive stakeholders.

• Thrives in a team-selling environment, aligning diverse contributors around a unified account strategy and customer outcome.

Operating Rigor & Methodology

• Disciplined in the use of enterprise sales methodologies, including MEDDPIC, to qualify opportunities, manage risk, and drive predictable outcomes.

• High attention to detail, operational rigor, and accountability in deal execution.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$103,100.00 - $191,500.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.