Business Analysis:

·        Lead the end-to-end business analysis process.

·        Execute requirements gathering, documentation, validation, and prioritization.

·        Work collaboratively and diplomatically with stakeholders to define clear business objectives, functional requirements, and technical specifications.

Solution Design:

·        Apply extensive technical knowledge and domain expertise, specifically in Healthcare recruiting and marketing  , to design innovative solutions for complex business challenges.

·        Create detailed system and process flow diagrams, data models, and interface mock-ups.

Technical Expertise:

·        Strong ability to program solutions using various languages such as SQL, Java, Python, or C#, and scripting languages like JavaScript for CRM customization and automation.

·        Stay abreast of emerging technologies, industry trends, and best practices.

·        Provide insights and recommendations for new tools and methodologies.

·        Experience integrating business systems with others like ERP (enterprise resource planning), CRM (computer relationship management), sales and marketing automation tools, and customer support software such as Microsoft Dynamics and Avature. 

·        Experience working with back-end and application developers with tasks such as process documentation, resolving system errors, creating mock ups, and writing Agile user stories and acceptance criteria.

Project Leadership:

·        Manage projects from initiation to completion, ensuring adherence to timelines, scope, and budget.

·        Provide mentorship to other analysts and enhance their skill development.

Stakeholder Collaboration:

·        Engage with various business stakeholders, IT teams, and executive leadership to establish effective communication, understand business needs, and facilitate decision-making.

·        Act as a trusted advisor to business units.

Quality Assurance:

·        Oversee the testing and validation of solutions, collaborating with testing teams to ensure quality standards are met.

·        Assist in troubleshooting and resolving issues.

Requirements Management:

·        Develop and maintain comprehensive documentation including requirements, use cases, functional specifications, and other artifacts.

·        Ensure documentation accuracy and updates throughout the project lifecycle.

Process Optimization:

·        Identify and recommend process improvement and automation opportunities.

·        Propose changes to enhance operational efficiency and contribute to business growth.

Change Management:

·        Assess the impact of changes on business processes and systems.

·        Develop strategies for smooth adoption of new technologies and processes.

Other:

·        Other duties as assigned.

Required Qualifications:

·        Familiar with relational database architecture

·        Familiar with modern CRM solutions.

·        Strong knowledge of business analysis methodologies, processes, and tools.

·        Strong understanding of software development life cycle (SDLC) methodologies, including Agile development approaches like Scrum or Kanban, enabling effective collaboration in a team and adaptability to changing requirements. 

·        Exceptional project management skills, capable of managing multiple complex projects, and delivering on time.

·        Advanced problem-solving skills and attention to detail.

·        Excellent and diplomatic communication and interpersonal skills, adept at conveying technical concepts to non-technical stakeholders.

·        Experience in leading cross-functional teams and mentoring analysts.

·        Ability to work collaboratively in a fast-paced environment.

·        Proficiency in tools such as JIRA, ADO, Confluence, Visio, or other relevant software.

Preferred Qualifications:

·        Relevant certifications, such as CBAP or PMP, are advantageous, highlighting a commitment to professional development and advanced knowledge in a field. 

·        Substantial HR and recruiting knowledge acquired through direct roles in these areas or IT or analytics projects focused on HR functions. A background in recruiting, specifically medical provider recruiting, coupled with technical skills, is particularly valued. Technical skills should include scripting, object-oriented programming, or systems analysis capabilities, extending beyond application skills like Excel. We seek individuals who can complement our development team with these advanced technical competencies.