Description

About Pacific Specialty Insurance Company (PSIC) 
At Pacific Specialty Insurance Company (PSIC), we approach things a bit differently and have for over 27 years. We warmly welcome each new employee to our work family. Family is one of PSIC’s Core values therefore, we treat our employees with appreciation and respect, while providing the much-needed flexibility in their day. We understand this is paramount in today’s workforce. As an example of how we differentiate ourselves, we offer our claims employees the option to work a 9/80 schedule. Not only does this schedule increase efficiency and reduce interruptions, but it improves work/balance by providing every other Friday off. Our Core values of Family, Home, Trust and Profitability are what drives our daily decisions. We strive to foster a culture where all employees feel a sense of belonging and are encouraged to come up with ideas to help us improve as an organization. We provide the tools to help you succeed. Pacific Specialty Insurance Company is a large regional carrier in California, but consistently writes business in 4 other states as well. 

Job Summary: As a Property Large Loss Field Appraiser, you will be responsible for meeting in-person with the policyholder at their home to investigate, assess and facilitate remediation and repair decisions on severe and complex residential property damage claims. Regularly negotiating and reaching agreement with vendors and contractors on repair operations while applying policy contract provisions to resolve claims timely and accurately. This is primarily task-based position, which refers to being assigned the field inspection portion of the claim to determine the scope of repairs and prepare a complete estimate that involves all aspects of the damaged dwelling and other structures on the claim. You partner and work as a team with the Claim Owner to address the policyholder’s needs to complete the claim.  Superior verbal and written communication skills are essential to communicate as required throughout the claims process. Must be able to work independently with minimal management involvement and possess excellent time-management skills. Periodic travel within California (and out of state) may be required as well when needed.

Duties and Responsibilities:  

• Provide superior customer service to our policyholders while working autonomously in the field and based in your home-office. 
• Communicating daily with customers to schedule inspections, walking them through the repair process and helping them get back to the place they were before their loss. 
• Recognize and appropriately address high severity/complexity coverage issues. 
• Regularly assessing damages, completing Xactimate estimates and reaching agreements on scope and cost of repairs with customers and/or their representative both in person, virtually and via phone.
• Accurately document activity and secure claim information within our claims system. 
• Complete file summaries and action plans on newly assigned tasks with appropriate updates throughout the life of the claim. 
• Responsible for compliance with state insurance regulations and company claims, handling guidelines at all times.

Requirements

  The Ideal Candidate will have the following: 

• Travel Flexibility: This role covers the entire state of California, requiring travel for assignments across the region. Some overnight stays will be necessary. Depending on location, travel expectations range from 25-50% of the time. A car stipend is provided to assist with travel expenses. 
• College degree or prior applicable work experience required
• Bilingual in Spanish a plus
• Having a current Texas, Florida or Connecticut adjuster license, a plus
• Excellent organization and time management skills
• Solid analytical skills
• Xactimate/Xactanalysis proficiency
• Ability to make timely and accurate decisions
• Strong negotiation skills
• Ability to work independently with minimal management oversight
• Proficiency in writing Xactimate Residential Repair estimates in excess of $150k
• Large loss adjusting/appraising experience (minimum of 3 years)
• Insurance/Construction experience (5-6 years)
• Must have a valid California driver’s license with an acceptable driving record for this position.

Other Important Information: This position requires a combination of regular fieldwork and work from a home office. Requires Some road and air travel primarily in California, but occasionally other states will be involved.  Competitive Compensation – Salaries will be established commensurate with experience. This is a non-exempt hourly position allowing you to be eligible for overtime occasionally, which increases your earning potential. We offer our Claims employees the option to work a 9/80 schedule, providing a three-day weekend every other Friday. 

Our Benefits - Protection is the name of the game in the insurance industry, and we believe in benefit plans that offer protection to our employees for medical, dental, vision, life, disability, and retirement plans. Our 401k plan and company match are second to none. The company will make a matching contribution equal to 60% of your qualified salary deferral contribution! 
All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws.
Pacific Specialty Insurance Company is a member of the McGraw Group of Affiliated Companies Pacific Specialty Insurance Company is an equal opportunity employer