Reservations and facilities management solutions for government operated parks, campgrounds, marinas, and harbors.
Performance Coach
Location
United States
Posted
3 days ago
Salary
Not specified
No structured requirement data.
Job Description
We’re Hiring a Performance Coach!
As a Performance Coach at Camis, you’ll have the opportunity to mentor and guide our front-line agents to help them meet their performance goals and exceed expectations.
You’ll be instrumental in coaching and guiding your team toward success, including:
- Monitoring Calls: Track performance by evaluating calls and chat recordings.
- Providing Feedback: Offer timely and constructive feedback to help agents grow.
- Mentoring: Support new and returning staff to achieve their performance goals.
- Training: Assist with identifying training needs and conducting training sessions.
- Conduct Meetings: Lead team meetings to ensure performance is on track.
- Collaborate: Share insights and recommendations with the Assistant Manager of Call Centre Staffing Operations to ensure continuous improvement.
- Scheduling: Organize meetings based on agent availability.
- Customer Service: Deliver excellent service to both Camis staff and clients.
- Issue Resolution: Escalate unresolved issues to the Performance & Quality Lead.
We’re looking for someone with:
- Exceptional Communication: Fluency in both verbal and written English (French is a plus!).
- Reliability: Strong attendance and punctuality.
- Attention to Detail: A keen eye for accuracy and quality.
- Independent Work Style: Good judgment and the ability to work autonomously.
- Coaching Experience: Mentoring or coaching experience is a bonus!
Job Details
- Start Date: April 13, 2026
- Remote Training:
- Formal Training: April 13-17, 9:00 AM – 5:00 PM ET
- Hands-on Training with the Coach Team: April 20-26 (flexible hours)
- Work Hours: Approximately 25-35 hrs/week, with shifts from 7 AM – 10 PM (7 days/week)
- Open/Flexible Availability
- Contract End Date: September 6, 2026
Ready to make a difference with a dynamic team? Apply now and join us in shaping the future of the recreation industry!
At Camis, we are committed to diversity and inclusion, and we strive to create a supportive environment where all employees feel respected, valued, and empowered. We promote an atmosphere where belonging, inclusivity, and respect are core values that guide our every action.
Location
Ann Arbor, Michigan (Remote)
Department
Operations
Employment Type
Contract
Minimum Experience
Mid-level
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