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Role Description

We are seeking a Temporary Customer Service Associate to support our E-Commerce team. This role is ideal for someone who thrives in a fast-paced fashion environment and is passionate about delivering exceptional customer experiences. The Customer Service Associate will act as a key point of contact for customers, helping resolve inquiries, provide product support, and ensure a positive brand experience across multiple communication channels.

Key Responsibilities

• Respond to customer inquiries via email, phone, and/or chat in a timely and professional manner
• Assist customers with order status, returns, exchanges, product questions, and general inquiries
• Troubleshoot and resolve customer concerns while maintaining a positive brand experience
• Accurately document customer interactions and resolutions within internal systems
• Collaborate with cross-functional teams including retail, logistics, and e-commerce to resolve issues
• Maintain strong product knowledge to provide accurate information and recommendations
• Support order management processes, including tracking shipments and processing returns
• Ensure all customer communications reflect the brand’s tone, style, and commitment to service excellence

Qualifications

• 1–2 years of customer service experience, preferably in retail, fashion, or ecommerce
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Excellent problem-solving skills with a customer-first mindset
• Comfortable working with customer service platforms and order management systems
• Strong attention to detail and organizational skills
• Flexible and collaborative team player
• Experience with Gorgias and Shopify preferred

Location

New York, New York (Remote)

Department

E-Commerce

Employment Type

Temporary Full-Time