Requisition Number: 2348176
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position.
Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.
The technology product management organization designs, develops, and manages activities for a specific product or group of products, from product definition and planning through production, release, and end-of-life. It is responsible for management of the full product lifecycle with a technical focus, including the strategy, design, development, management, and end-of-life of new, existing, or acquired products.
The organization leverages market insights and emerging technology developments and trends to understand market/customer needs, as well as identify new opportunities or make adjustments to current product offerings. Team members balance deep subject matter expertise with knowledge of business use cases and strong technical aptitude.
The organization is accountable for delivering product performance in alignment with expectations, updates and changes to a product portfolio to improve competitive position and produce optimal product performance to meet customer and market needs. It is accountable to the OptumServe business line P&L owners and is responsible for cross-functional stakeholder management, including (but not limited to) design, engineering, scrum teams, and business leaders.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
To deliver on the organization's responsibility, the Sr. Tech Product Operations Manager position conducts the following:

• Supports capabilities under a product area
• Understands the "what & why" of user stories/features, ensures their relationship to OKRs, and how each may impact the customer
• Understands and contributes to initiatives and value propositions to deliver thoughtful, holistic solutions
• Engages with users and delivers incremental value to consumers that will increase Net Promoter Score (NPS)
• Communicates effectively to build relationships with key stakeholders (scrum teams/product leads/delivery leads)
• Identifies and appropriately leverages SMEs
• Understands primary capabilities within the portfolio/product line
• Actively advances understanding of product model and product culture across assets/teams
• Understands a feature's impact/relationship on other functionality
• Speaks credibly to both business and technology partners across teams and levels
• Diffuses conflict by driving consensus based on the greater good of the product and customer needs
• Manages prioritization and trade-offs between customer experience, business requirements, technical limitations, performance, and operational
• Drives the budget at feature/scrum team level
• Translates customer insights into actionable jobs to be done
• Supports the product backlog and prioritization
• Decomposes capabilities into manageable features/stories and partners with engineering teams on the creation of requirements and user stories
• Effectively balances needs of operations and technical teams
• Builds relationships to be a trusted partner and provides situational support to other product teams
• Positively influences capability outcomes
• Effectively leads cross-functional meetings
• Interfaces well with direct leadership
• Possesses a growth mindset, the ability to think on their feet and adapt quickly, and self motivation
• Anticipates needs of audience by preparing options and recommendations
• Uses evidence-based research and facts to influence and drive decisions
• Manages complex requirements and refines products based on business goals and market needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• HS Diploma or GED equivalent
• 4+ years of experience in product management roles including gathering requirements, assisting in identifying user stories and delivering against product roadmaps
• 4+ years of experience in internal or external customer engagement and managing customer expectations and feedback
• 4+ years of experience working in an agile or scaled agile development environment
• 3+ years of experience executing work across matrixed product teams
• Experience using quantitative and qualitative data to assess priorities and influence roadmaps
• Experience using straightforward, structured communication when connecting with stakeholders
• Experience presenting to large groups and translating technical information to non-technical stakeholders
• U.S. Citizen

Preferred Qualifications:

• Undergraduate degree or equivalent experience
• Certified Scrum Product Owner
• LESS certification
• 5+ years of experience in product management roles
• 5+ years of experience in internal or external customer engagement and managing customer expectations and feedback
• 5+ years of experience working in an agile or scaled agile development environment
• Experience with application development and software integrations
• Experience creating or calculating savings for cost benefit analyses
• Experience in Healthcare
• Experience working with state or federal government clients, including the bidding and implementation process
• Experience leveraging AI tools in the software development (or product) lifecycle in order to improve quality and efficiency
• Familiarity with software development concepts and comfortable reading and interpreting technical documentation and working with developers, solution architects and other technical staff

Capabilities:

• Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Ability to represent 'the voice of the customer' in technical discussions with architecture and engineering
• Solid research and problem solving skills
• Demonstrated ability to achieve goals in a matrix environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.