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Role Description

The Payroll Manager is responsible for managing, planning, and directing the activities of the payroll team to ensure accurate, timely, and efficient payroll operations for a multi-state employee population. This role also provides oversight and support for the Human Resource Information System (HRIS), including system maintenance, data integrity, reporting, and coordination with internal teams and external vendors. The Payroll Manager serves as the primary liaison between HR, IT, Payroll, and outside partners regarding HRIS services and support.

Job Roles and Responsibilities

• Payroll Operations
  • Ensure accurate and timely processing of bi-weekly and special payrolls for all multi-state employees.
  • Oversee continuous improvement of payroll processes, including status changes, garnishments, direct deposits, and related workflows.
  • Manage all year-end payroll activities.
  • Handle escalated payroll issues and provide expert guidance to staff and internal stakeholders.
  • Oversee the handling of payroll tax notices and agency inquiries.
  • Manage the payroll vendor relationship to ensure optimal service delivery and full utilization of vendor capabilities.
• Team Leadership
  • Provide ongoing support, training, mentoring, and development to payroll staff to ensure high performance.
  • Plan, schedule, and manage team workload to promote efficiency and accuracy.
• HRIS Support & Administration
  • Maintain and oversee HRIS functions, including system and application maintenance, data analysis, and data integrity.
  • Determine system resource needs and recommend enhancements or modifications.
  • Develop and maintain HRIS code tables and database fields.
  • Communicate system updates and database changes to all relevant stakeholders.
  • Partner with internal and external technical support teams to troubleshoot and resolve HRIS issues.
  • Participate in project teams to ensure HRIS systems meet business requirements.
  • Work with end users, management, Payroll, IT, and vendor technical support to define system requirements, functionality, and security access.
  • Coordinate implementation of HRIS enhancements, upgrades, and ongoing system modifications.
• Data Integrity
  • Oversee payroll and HR data processing activities to ensure accuracy and consistency.
  • Assist with data entry as needed.
  • Develop and maintain audit schedules to verify data accuracy and ensure timely deliverables.
  • Collaborate with HR and Payroll staff, employees, and managers to resolve data integrity issues.
  • Provide testing and support for the annual merit and bonus cycle.
• End-User Support
  • Collaborate with Corporate Learning Services to develop and deliver HRIS training for HR program applications (e.g., Employee and Manager Self-Service, Salary Planning, Benefits Administration, Recruitment).
  • Provide guidance and training to Payroll and HR staff to ensure accurate data processing and effective system use.
• Reporting
  • Determine reporting needs and deliver HRIS and payroll reports based on evolving business requirements.
  • Create and deliver complex custom and ad hoc reports for business units and senior leadership.
  • Produce standard corporate reports on weekly, monthly, and other scheduled intervals.
  • Prepare required reports for federal, state, and local agencies.
• General Responsibilities
  • Collaborate, coordinate, and communicate effectively across departments.
  • Ensure compliance with HIPAA regulations and requirements.
  • Demonstrate commitment to the company’s core values.
  • Maintain confidentiality of PHI; this role is designated as High Risk due to exposure to sensitive data.
  • Perform other duties and responsibilities as assigned.

Qualifications

• 7–10 years of progressive payroll experience, including strong multi-state payroll and taxation knowledge.
• Minimum 3 years of payroll supervisory experience with proven ability to manage accurate, timely payroll processing; multi-state reporting experience required.
• 3–5 years of HRIS experience supporting system maintenance, reporting, and data integrity.
• Experience with ADP Enterprise Version 5 and E*Time preferred.
• Strong understanding of payroll regulations, local tax requirements, and HRIS compliance considerations.
• Proficiency with reporting tools, relational databases, SQL, and HRIS report writers.
• Demonstrated ability to lead and develop teams, manage projects, and implement process improvements.
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Excellent communication skills with the ability to prepare reports, present information clearly, and respond effectively to internal and external stakeholders.
• Proven ability to build strong working relationships across all levels of the organization and maintain exceptional customer service.
• Ability to manage confidential and sensitive information with discretion.
• Flexible, creative, and solutions-oriented approach to problem-solving and continuous improvement.
• Bachelor’s degree required. Certified Payroll Professional (CPP) preferred; additional relevant certifications as applicable.

Requirements

• The salary range for this position is $75K to $85K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity.
• This position is also eligible for health insurance, 401k and bonus opportunity.

Benefits

• Medical (PPO & HDHP), dental and vision coverage
• Pre-tax Savings Account (FSA & HSA)
• Life & Disability Insurance
• Paid Parental Leave
• 401(k) company match
• Employee Stock Purchase Plan
• Generous Paid Time Off -- accrued based on years of service
• 10 paid company holidays
• Tuition reimbursement
• Employee Assistance Program
• Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits