To make the world better through outsourcing!
Order Administrator
Location
United States
Posted
52 days ago
Salary
Not specified
Job Description
Job Requirements
- Min 2.5 years practical experience
- Provide support for all Pre-Delivery Coordinators (PDC), Customer Experience Specialists (CES) as instructed by Senior Order Administrator (SOA), Senior Coordinators (SC), Senior Customer Experience Specialists (SCES), Supervisors (S), Team Leader (TL) or Associate Manager (AM)
- Assist with ad-hoc duties as directed by SOA, SC, SCES, S, TL or AM
- When not generated by the system, generate invoices and issue customer warranty documentation at the completion of order
- Prompt, courteous and professional response to all correspondence via phone or email within KPI
- Answer all incoming direct phone calls & contribute to the shared responsibility of answering the 1300 phone calls in a prompt, courteous and professional manner within KPI
- Accurately process all orders, whether they are submitted manually, via importation or via the API
- Assist other team members when required
- Check integrity of data received for accuracy and missing or incorrect data and communicate any issues with business partner within KPI
- Attend and contribute to meetings as required
- Follow instructions & communicate well with team members and management
- Action all new orders that are not needed by others for training purposes, or marked as Customer Direct, urgent, in stock or used
- Request any missing orders with relevant leasing companies
- Amend/re-enter/split orders for PDC or CES when requested to do so
- Update addresses and answers or delegate queries in response to weekly Mail Chimp campaigns
- Input data provided by leasing companies daily/weekly relating to changes to EDD to WMS
- Using the tools feature on AMS, move out all bulk dealers follow ups each week
- Resolve product and service-related issues raised by customer/dealership/workshop/leasing companies’ within KPI
- Prompt, courteous and professional response to all correspondence via email within KPI
- Update and maintain records in the Fleet company portals and AMS
- Assist with conducting audits when required
- Check, process and approve creditor invoices relating to contractor applications and submit invoices to accounts each day
- Complete Booking Confirmations within KPI following the specific processes relating to each workshop
Benefits
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.
Related Guides
Related Categories
Related Job Pages
More Administration Jobs
NetSuite Administrator
ComputerCareUnconventionally thoughtful repair and logistic services specifically tailored for your organization, no matter the size
NetSuite Administrator optimizing workflows and supporting teams at ComputerCare
SharePoint Knowledge & Learning Administrator
FreedomCareAmerica’s leading home care provider. Hire family or friends for daily care, and the caregiver gets paid.
SharePoint Knowledge & Learning Administrator designing and maintaining a knowledge ecosystem for FreedomCare
Escrow Administrator
SeedTrustAt Orchid Software Solutions, we strive to provide exceptional software to improve the assisted reproduction technology industry through tailored applications designed to increase efficiencies and transparency for the industry as a whole.
As the Escrow Administrator, you will play a pivotal role in ensuring that every interaction with SeedTrust leaves a lasting positive impression on our clients. The primary responsibility is to support the escrow department to ensure seamless and efficient operations. Serve as th...
Research Administrator, Post-Award Manager – School of Medicine
Emory UniversityDedicated to discovering causes, preventions, treatments, and cures of disease, Emory National Primate Research Center (EPC) is improving human and animal health and lives worldwide. One of seven NPRCs funded by the NIH, EPC conducts studies that make breakthrough discoveries possible. Collaborate. Innovate. Serve. These three simple words capture what we do at EPC to help advance science and improve the health and well-being of humans and non-human primates.
Post-Award Manager leading post-award activities for sponsored projects research portfolio
