Effective personalised digital mental health care, available to all

Care Coordinator, Bilingual Preferred

BilingualBilingualPart TimeRemoteTeam 201-500Since 2015H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

50 days ago

Salary

$23 - $25 / hour

0.5 yrs expEnglishSpanish

Job Description

• Responsible for providing support within Kooth’s Contact Center and Care Coordination Services. • Handle inbound calls in the Contact Center while also supporting Care Coordination for our service users. • Respond to inquiries about the Kooth platform, assisting with account creation, and scheduling coaching sessions. • Coordinate appointments or services with external agencies and providers to ensure that Kooth service users receive the care and support they need. • Build positive service user experience by going above and beyond with customer service. • Create and maintain record of daily problems and remedial actions taken. • Develop and maintain relationships with external organizations, including relationships with affiliate network providers. • Document all communications and contacts with referral partners and service users in standardized documentation and messaging.

Job Requirements

6 months or more of experience with healthcare referrals /care coordination
Experience with inbound call center
Experience within a physician practice or large health system is strongly preferred
Bilingual English and Spanish (preferred)
Able to commit to the desired schedule: Friday/Saturday and Wednesday, 1:45 PM–10:15 PM PST?

Benefits

Compensation: This role offers an hourly rate of $23–$25, based on experience.
We’re committed to transparency and value our candidates time, which is why we share salary ranges in all states—regardless of local requirements.
Final compensation will be based on a variety of factors, including your education, experience, skills, and overall alignment with the role.
Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All employment decisions are based on merit, qualifications, and business needs.
Reasonable Accommodations: Kooth is committed to providing reasonable accommodations for candidates with disabilities, sincerely held religious beliefs, or other protected reasons under applicable law. If you require accommodations during the application or interview process, please contact our HR team.