• Lead the scoping, project management, and execution of our FY26 Employee Assistance Program (EAP) Optimization roadmap. • Own the end-to-end EAP Partner Optimization roadmap, including quarterly and annual planning – as well as outcomes. • Inform and translate FY26 strategic objectives into clear scopes, timelines, milestones, and success metrics. • Identify and prioritize portfolio of optimization opportunities across multiple partners aligned to shared goals. • Drive scoping and execution of multiple complex, cross-functional initiatives that improve operational efficiency and partner integration. • Establish and refine operational frameworks, documentation, and role & responsibility models with partners. • Serve as the operational owner for internal EAP enablement, ensuring Sales, Client Success, and Account Management teams are equipped to confidently position, support, and troubleshoot EAP offerings. • Act as a primary escalation point for employer-facing EAP questions and issues.