• Process and validate sales orders, ensuring accuracy and compliance with company policies. • Coordinate with sales, finance, and logistics teams to ensure timely order fulfillment. • Monitor and resolve order discrepancies, delays, and other issues. • Generate and distribute invoices in a timely manner. • Ensure accuracy in billing, pricing, and customer data. • Address and resolve billing inquiries from customers and internal stakeholders. • Monitor accounts receivable and follow up on overdue accounts. • Implement collection strategies to minimize aged receivables. • Work with customers to resolve payment issues and negotiate payment terms when necessary. • Manage the deal approval process, ensuring timely and accurate review by relevant stakeholders. • Ensure contracts comply with company policies, financial guidelines, and legal requirements. • Analyze contract terms and conditions, identifying potential risks or issues. • Participate in cross-functional projects aimed at enhancing system capabilities and process workflows. • Identify opportunities for automation within the O2C process and collaborate with IT and process improvement teams to implement RPA solutions. • Generate regular and ad-hoc reports on O2C metrics, including order volumes, DSO (Days Sales Outstanding), and collections performance.