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Role Description

The Provider Credentialing Coordinator supports Indigenous Pact’s clinics and contracted telehealth partners by maintaining accurate, current, and audit-ready credentialing and qualification records across all disciplines and states. This full-time coordinator maintains workforce rosters, tracks expirations and off-cycle status changes, completes verification and exclusion checks as assigned, and escalates risks that could impact patient safety, compliance, or billing authorization. The role also supports the Clinical Compliance & Quality team with operational projects, including data gathering and documentation that strengthen reporting and readiness efforts. Responsibilities may expand over time as programs grow and systems mature.

Essential Job Functions

• Credentialing and Ongoing Monitoring:
  • Maintain accurate, audit-ready credentialing and qualification records across disciplines and states for clinic-based staff and contracted telehealth clinicians.
  • Track expirations and off-cycle status changes, follow up on missing items, and communicate updates to clinics, HR, and Clinical Compliance.
  • Escalate same-day risks such as lapses, restrictions, scope mismatches, or exclusion concerns that could affect patient safety, compliance, or billing authorization.
• Workforce Roster Management:
  • Maintain a single source of truth for workforce rosters and reconcile differences across clinics, HR records, credentialing files, and scheduling systems.
  • Ensure updates are reflected in tracking tools and file systems using consistent naming, version control, and documentation.
• Audit and Readiness Support:
  • Keep credentialing and qualification files organized and easy to retrieve for internal reviews, site readiness efforts, and external audits or surveys.
  • Support corrective actions related to documentation gaps, tracking failures, or process breakdowns.
• Quality and Operational Project Support:
  • Gather information from clinics, document problem statements, and help translate issues into clear SMART goals and simple tracking plans.
  • Support basic reporting needs by maintaining trackers, definitions, and documentation that can feed dashboards and leadership updates, in collaboration with IT/data resources.
• Administrative Support:
  • Support meeting logistics and documentation, including agendas, minutes, action logs, and follow-up tracking, as assigned.

Qualifications

• Proven ability to manage high-volume tracking work with accuracy, follow-through, and strong attention to detail.
• Working knowledge of healthcare credentialing and verification basics, including maintaining documentation that is complete, consistent, and audit-ready.
• Ability to track expirations, deadlines, and off-cycle changes, and to communicate status updates clearly to multiple stakeholders.
• Comfort using common verification tools and public databases to confirm active licensure and required screening checks, and to document results consistently.
• Strong organization and file management skills, including naming conventions, version control, and secure handling of sensitive information.
• Strong written communication skills for professional emails, status updates, and documentation.
• Sound judgment and escalation skills: knows when something is a same-day risk and routes it to the right leader quickly.
• Proficiency with everyday tools used for tracking and documentation (Excel or Google Sheets, SharePoint or similar file systems, and Teams/Outlook).
• Strong administrative coordination skills, including meeting notes, action tracking, and follow-up.
• Ability to gather information from clinics and summarize issues clearly for leadership and documentation.
• Comfort working with simple trackers and basic reporting tools (spreadsheets, lists, dashboards) and keeping data clean and consistent.
• Familiarity with data or dashboard concepts is a plus; this role supports requirements and data quality, not advanced analytics or report building.
• Experience supporting multi-site teams and/or contracted telehealth clinicians.

Requirements

• High School Diploma or equivalent required.
• Associate's Degree preferred (healthcare administration, business, HR, public health or related field); Bachelor's Degree is a plus but not required.
• 2+ years of experience in one or more of the following: provider credentialing, medical staff services, provider onboarding, healthcare compliance support, provider enrollment support, or regulatory-focused healthcare HR.
• Demonstrated experience managing time-sensitive expirations and maintaining accurate, audit-ready documentation (for example: licenses, certifications, registrations, insurance, role-based credentials).
• Experience coordinating with multiple stakeholders (clinics, HR, medical leadership, operations) and managing follow-up to closure.
• Strong working ability with spreadsheets and shared tracking tools (Excel/Google Sheets, SharePoint lists or similar).

Benefits

• A competitive total rewards package, including 401(k), Medical, Dental, and Vision insurance.
• Open, transparent lines of communication with leadership.
• Committed to giving back to improve our communities and environmental impact.
• A development-focused environment where you have autonomy to drive your career path.