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Role Description

Call Center Agent – Full Time Position Only

Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

• Handle order entry and resolution with precision and professionalism.
• Respond promptly to inquiries and provide accurate product and order information.
• Resolve issues related to returns, warranties, and general questions.
• Utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
• Maintain attention to detail and strong collaboration with internal teams for escalations.
• Capture feedback to drive continuous improvement.
• Effectively manage time by regularly reviewing calendars to prioritize tasks and optimize schedules.
• Communicate professionally, clearly, and effectively with customers and clients, both written and verbal.
• Use proper grammar, punctuation, and spelling in written communication.
• Articulate situational details effectively in writing.

Qualifications

• English proficiency level - C1
• At least 6 months experience in customer service role, 1 year preferred
• Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
• Proven written communication skills including accurate spelling and proper grammar.
• Ability to express complex situations in writing.
• Strong prioritization skills, adept at managing assignments and deadlines.
• Flexibility to adapt and address urgent tasks efficiently.
• Ability to work independently.
• Basic computer and keyboarding skills.
• Knowledge of internet and e-mail required.
• Typing Skills (20 WPM+).
• Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills.
• Excel both as a team player and strong individual performer.
• Team-oriented, actively sharing best practices with colleagues.

Requirements

• Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting.
• Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.
• Compensation: $7.20 - $7.20 an hour.

Company Description

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.

• Specialize in connecting companies with world-class freelance professionals.
• Deliver top-tier outsourcing services across over 150 countries worldwide.
• Empower growth for forward-thinking businesses by bridging skill or resource gaps with expertly vetted talent.
• Foster an environment for exceptional individuals to achieve an optimal work-life balance while maximizing professional growth and earning potential.
• Headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina.