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Role Description

The Clinical Consultant, MI – I shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. In addition, provide clinical support for sales and company team members with respect to the use of the company’s products and serve as a consultant on behalf of customers and company personnel in compliance with the company’s quality procedures. Assist with TAC Support.

Duties and Responsibilities

• Serve as consultant on behalf of customers and company personnel.
• Make appropriate contacts within HCUS and at the customer site to coordinate each training event.
• Provide ongoing support to resolve application related and image quality concerns on both a product and system level.
• Work closely with interpreting physicians, clinicians, and other professional staff to ensure the proper and efficient operation of Fujifilm products.
• Provide and maintain documentation to support customer training.
• Provide additional training and consultation at a charge, contributing to Professional Services revenue goals.
• Work with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution.
• Participate in teaching and training customers remotely or via a travel schedule consistent with the position's requirements and the needs of HCUS customers.
• Ensure compliance with all applicable requirements of the company’s quality management system.
• Maintain effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Customer Service, etc.).
• Adhere to the Company's quality and regulatory compliance requirements and ensure that all job duties inherent in the position description are performed according to established policies and procedures.
• Maintain a safe work environment.
• Take corrective action, where appropriate.
• Participate in professional organizations.
• Provide telephone and remote clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC).
• Perform all other functions and responsibilities that may be assigned by management.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications

• 2 to 10 years of progressive experience in medical technology, Computer science, PACS Administration or healthcare industry, experience in Cardiology or Radiology discipline preferred.
• (CV) Registered in one or more of the following: (Preferred)
• Registered Diagnostic Cardiac Sonographer RDCS experience in:
• Transthoracic Echo
• Transesophageal Echo
• Stress Echo
• Dobutamine Stress Echo
• Pediatric Echo
• Fetal Echo
• ECG
• Registered Vascular Technologist RVT experience in:
• Non-invasive
• Registered Nuclear Medicine Technologist experience in:
• MPI
• MUGA
• PET
• Registered Nurse Cardiac experience in:
• Cath, Peripheral Angiography, Electrophysiology Lab experience
• ECG
• (Rad) ARRT Registered Radiology Technologist experienced in digital imaging. (Preferred)
• Professional presence
• Ability to prioritize and manage multiple functions.
• Experience in related field.
• Healthcare or software application or IT industry background a plus.
• Medical imaging background.
• Written and verbal communication skills.
• Demonstrated ability to collaborate comfortably with end-users and clinical supervisors.
• Demonstrated end-user computer skills.
• Competence with Microsoft Office tools (Word, Excel, and PowerPoint).
• Effective interpersonal skills.
• Technical support experience with excellent troubleshooting skills.
• Ability to identify workflow requirements to product features.
• Ability to work in a fast-paced environment.

Requirements

• (Associate’s) Degree in computer science, engineering, or relevant healthcare field required.
• Bachelor’s degree in computer science, engineering, or relevant healthcare field preferred.

Special Skills and Other Requirements

• Proven experience in the IT/Healthcare field.
• Diagnostic and problem-solving skills.
• Good communication ability.
• Organizational and time-management skills.
• Provide customers with quality products and services.
• Understand and apply appropriate quality management system processes.
• Promote Company standards of business conduct.

Key Performance Indicators

• Comply with all MI Clinical Consultant job duties as outlined.
• Complete company training and expenses within a timely fashion.
• Maintain Product Knowledge.
• Adhere to customer satisfaction.

Physical Requirements

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• The ability to walk long distances and utilize stairs.
• Close Vision: The ability to see clearly at twenty inches or less.
• Due to travel, ability to withstand change in air pressure.

Travel

• Frequent (up to 75%) travel may be required based on business needs.

Salary and Benefits

• $74,675 - $88,796.00 (salary depending on experience)
• 8% MBO Bonus opportunity
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).