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Role Description

We’re seeking a Business Development Manager to lead and grow relationships within our Fortune 50 health plan and managed care portfolio. You’ll act as a strategic advisor to senior stakeholders across payor organizations — helping them connect translation, localization, and cultural adaptation to performance goals such as:

• Star Ratings
• Quality improvement (QI)
• Health literacy
• Regulatory compliance

You’ll partner cross-functionally to design solutions that address evolving CMS and state requirements, improve member experience, and deliver measurable ROI for our clients.

Your impact will include:

• Owning and growing a portfolio of Fortune 50 national and regional health plan accounts, with responsibility for retention, expansion, and revenue growth.
• Developing and executing strategic account plans that align CQ fluency’s solutions to client initiatives such as CAHPS improvement, digital accessibility, and Medicaid redetermination.
• Building deep, multi-level relationships within each account — from operational managers to executives in Quality, Compliance, Health Literacy, and Member Experience.
• Translating complex client needs into scalable solutions that drive compliance, cultural relevance, and cost efficiency.
• Partnering with internal teams (Customer Success, Production, Technology, Compliance and Marketing) to deliver best-in-class execution.
• Leading strategic business reviews, renewal discussions, and performance reporting tied to measurable client outcomes.
• Maintaining an active pipeline and disciplined account tracking using CRM.

Qualifications

• 7+ years of experience in business development and account management within healthcare services industries, specifically, managed care.
• Proven success managing large, complex accounts and influencing multi-stakeholder decision-making in regulated environments.
• Working knowledge of Medicaid, Medicare Advantage, and Commercial plan operations, including quality programs, compliance frameworks, and member engagement strategies.
• Ability to connect CQ fluency’s value to key payor metrics (CAHPS, Stars, NCQA, HEDIS, MLR, HCQI, etc.).
• Experience leading QBRs, strategic RFPs, and renewals in a consultative, data-driven manner.
• Bachelor’s degree required; advanced degree preferred (MBA, MPH, MHA, or related).
• Experience with CRM tools and account planning frameworks (i.e., Miller Heiman LAMP or similar).

Company Description

At CQ fluency, we believe language access is healthcare. For more than two decades, we’ve partnered with leading healthcare and life sciences organizations to make communication clear, culturally relevant, and compliant. We combine Cultural Intelligence (CQ) with advanced language technology and AI to enable understanding that drives outcomes — improving member experience, advancing health literacy, and strengthening trust between people and the systems that serve them.

As a minority-owned strategic partner, CQ fluency delivers culturally relevant solutions that meet the highest standards of quality and compliance. Recognized on the Inc. 5000 Fastest-Growing Private Companies list consecutively for over a decade, we continue to redefine what’s possible when innovation, empathy, and excellence intersect.