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Role Description

This position MUST work 8a-5p Eastern Time. Applicants desiring remote work MUST reside in the United States, with a strong preference for candidates in Virginia.

The Account Manager (Mail) will work with an established business-to-business customer base while reaching out to prior customers and warm leads to increase sales. The Account Manager is responsible for escorting a job from the initial customer contact through design, production, and mailing. In a typical day, the account manager will utilize email, teleconference, and telephone to work with customers, graphic design contractors, USPS contacts, the variable data print operator, production supervisor, and the accounting team.

There is an established work process to support those new to direct mail while being open to learning from the experiences of those more established in the field. Our production facility in Charlottesville, VA is equipped to print, cut, fold, insert, and address many mail pieces. This position has the opportunity for an increased scope to include promotional products, should business needs and employee performance support that.

Qualifications

• Aged eighteen (18) or over
• Able to communicate effectively in English, both orally and in writing
• Highly proficient in Windows based computer applications
• Proficient in Google Workspace, including Drive, Voice, Meet, Docs, and Sheets
• Minimum of two years of business-to-business sales
• Able to bring creative recommendations to clients in areas that increase sales
• Interest in and willingness to increase knowledge of USPS mail standards, regulations, and requirements

Requirements

• Knowledge of USPS mail classes and standards
• Knowledge of USPS regulations and preparation requirements
• USPS Mail Design Professional and/or USPS Direct Mail Marketing Certificates
• Experience in any or all of BCC, Airtable, Xebra, and Ziflow
• Experience in selling commercial print
• Multiple years of direct mail sales experience in a business-to-business environment

Physical Demands and Work Environment

• Sedentary work
• Repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers
• Able to perform fine motor tasks such as separating individual sheets of paper; measuring in millimeters; discerning relative weights (thicknesses) of paper
• Close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• The work area in the office is climate controlled with carpeted floors. The lights, heating, and air conditioning are centrally controlled.