• Effectively manage ongoing relationships with clients in portfolio. • Focus of this position is to enhance and build upon existing relationships resulting in client retention and supporting the Dir/VP in sale of add-on business. • The Account Manager is responsible to lead streamlined, effective internal teams to support clients. • Manage day to day business with assigned accounts – maintain oversight and delivery of all services. • Understand financial standing of account and of all services. • Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services. • Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner. • Effectively manage customer's requests for program changes that may impact Sharecare’s ability to efficiently deliver services. • Partner with marketing to drive effective strategic plans to increase platform and program usage of both Sharecare and Partner programs to maximize both Client investment and Value of investment. • Support Implementation and Project managers in delivering new products and services. • Make sure that client specific challenges and programs are set up correctly and working. • Participate in pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed. • Support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business. • Provide renewal and RFP responses as applicable. • Utilize and keep salesforce up to date and accurate regarding assigned accounts. • Driving and support the strategic plans for clients to ensure account retention and growth and short-term tactical plans to ensure customer satisfaction. • Prepare, in collaboration with Director/VP Account Management the client, QBR and Annual Review Reporting: Collaborate with the reporting team to analyze necessary data, develop reports, and deliver monthly, quarterly and annual reporting). • Review and analyze reports for accuracy and outcomes needed to satisfy the client. Provide same review internally.