Support Engineer

Support EngineerSupport EngineerFull TimeRemote

Location

United States + 1 moreAll locations: United States, Colombia

Posted

89 days ago

Salary

Not specified

LinuxAWSKubernetesAnsibleTerraformVmwarePythonShellPower ShellGit Hub

Job Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are looking for a talented Support Engineer (with some DevOps responsibilities) to ensure seamless deployment and operations of systems on the client's product.

It is an opportunity to work on a project with a leading fintech company specializing in the investment sector. Our team operates with a structured approach, adhering to predefined workflows for interactions, task handling, and issue resolution.

Responsibilities:

  • Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization).
  • Maintain and monitor hybrid infrastructure (servers, Linux/Windows, Kubernetes, AWS, storage, backups, VMware).
  • Automate processes with Ansible, Terraform; manage system configurations.
  • Handle tickets in a 24/5 environment, participate in Scrum ceremonies.
  • Support Windows-to-Linux migration, create documentation, and contribute to infrastructure projects.

Qualifications

  • 4+ years of Linux administration (RHEL/CentOS), strong troubleshooting skills.
  • Hands-on AWS experience (EC2, S3, IAM, CloudWatch, etc.).
  • Knowledge of networking (DNS, DHCP, routing, firewalls), storage systems (NetApp, Pure Storage).
  • Experience with automation tools (Terraform, Ansible, Puppet/Chef, Jenkins), GitHub.
  • VMware vSphere/ESXi expertise.
  • Proficiency in scripting (Shell, Python, PowerShell).
  • Knowledge of Kubernetes.
  • Agile/Scrum experience.
  • English level – upper-intermediate+, conversations with clients in English.

Requirements

  • AWS EKS, containerization (Nice to Have).
  • RHCSA/RHCE certifications (Nice to Have).
  • Active Directory, Exchange, Linux integration (Nice to Have).

Benefits

  • Onboarding: Made for quick and effective adaptation to the company.
  • Remote work (from Monday to Friday).
  • Full-time working day.
  • 20 working days of paid annual leave.
  • Paid sick leaves.
  • We provide the necessary equipment - a laptop, monitor, additional accessories.
  • Attractive salary adapted to your experience.
  • Career advancement and professional growth.
  • Equal opportunity policies/ fair working practices.
  • Personalized learning approach (mentoring, internal courses, knowledge sharing).
  • Opportunity to develop your competencies - an experienced team, regular 1:1 with a manager as well as development plan tailored to your needs.
  • High-profile customers.
  • Free corporate English lessons.

Note

  • Reliable home internet connection is a must.
  • Drug test and criminal background check are required.
  • If you are interested in this position, please send us your detailed CV in English only.

Job Requirements

  • 4+ years of Linux administration (RHEL/CentOS), strong troubleshooting skills.
  • Hands-on AWS experience (EC2, S3, IAM, CloudWatch, etc.).
  • Knowledge of networking (DNS, DHCP, routing, firewalls), storage systems (NetApp, Pure Storage).
  • Experience with automation tools (Terraform, Ansible, Puppet/Chef, Jenkins), GitHub.
  • VMware vSphere/ESXi expertise.
  • Proficiency in scripting (Shell, Python, PowerShell).
  • Knowledge of Kubernetes.
  • Agile/Scrum experience.
  • English level – upper-intermediate+, conversations with clients in English.
  • AWS EKS, containerization (Nice to Have).
  • RHCSA/RHCE certifications (Nice to Have).
  • Active Directory, Exchange, Linux integration (Nice to Have).

Benefits

  • Onboarding: Made for quick and effective adaptation to the company.
  • Remote work (from Monday to Friday).
  • Full-time working day.
  • 20 working days of paid annual leave.
  • Paid sick leaves.
  • We provide the necessary equipment - a laptop, monitor, additional accessories.
  • Attractive salary adapted to your experience.
  • Career advancement and professional growth.
  • Equal opportunity policies/ fair working practices.
  • Personalized learning approach (mentoring, internal courses, knowledge sharing).
  • Opportunity to develop your competencies - an experienced team, regular 1:1 with a manager as well as development plan tailored to your needs.
  • High-profile customers.
  • Free corporate English lessons.
  • Note
  • Reliable home internet connection is a must.
  • Drug test and criminal background check are required.
  • If you are interested in this position, please send us your detailed CV in English only.

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