Support Engineer
Location
United States + 1 moreAll locations: United States, Colombia
Posted
89 days ago
Salary
Not specified
Job Description
Role Description
We are looking for a talented Support Engineer (with some DevOps responsibilities) to ensure seamless deployment and operations of systems on the client's product.
It is an opportunity to work on a project with a leading fintech company specializing in the investment sector. Our team operates with a structured approach, adhering to predefined workflows for interactions, task handling, and issue resolution.
Responsibilities:
- Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization).
- Maintain and monitor hybrid infrastructure (servers, Linux/Windows, Kubernetes, AWS, storage, backups, VMware).
- Automate processes with Ansible, Terraform; manage system configurations.
- Handle tickets in a 24/5 environment, participate in Scrum ceremonies.
- Support Windows-to-Linux migration, create documentation, and contribute to infrastructure projects.
Qualifications
- 4+ years of Linux administration (RHEL/CentOS), strong troubleshooting skills.
- Hands-on AWS experience (EC2, S3, IAM, CloudWatch, etc.).
- Knowledge of networking (DNS, DHCP, routing, firewalls), storage systems (NetApp, Pure Storage).
- Experience with automation tools (Terraform, Ansible, Puppet/Chef, Jenkins), GitHub.
- VMware vSphere/ESXi expertise.
- Proficiency in scripting (Shell, Python, PowerShell).
- Knowledge of Kubernetes.
- Agile/Scrum experience.
- English level – upper-intermediate+, conversations with clients in English.
Requirements
- AWS EKS, containerization (Nice to Have).
- RHCSA/RHCE certifications (Nice to Have).
- Active Directory, Exchange, Linux integration (Nice to Have).
Benefits
- Onboarding: Made for quick and effective adaptation to the company.
- Remote work (from Monday to Friday).
- Full-time working day.
- 20 working days of paid annual leave.
- Paid sick leaves.
- We provide the necessary equipment - a laptop, monitor, additional accessories.
- Attractive salary adapted to your experience.
- Career advancement and professional growth.
- Equal opportunity policies/ fair working practices.
- Personalized learning approach (mentoring, internal courses, knowledge sharing).
- Opportunity to develop your competencies - an experienced team, regular 1:1 with a manager as well as development plan tailored to your needs.
- High-profile customers.
- Free corporate English lessons.
Note
- Reliable home internet connection is a must.
- Drug test and criminal background check are required.
- If you are interested in this position, please send us your detailed CV in English only.
Job Requirements
- 4+ years of Linux administration (RHEL/CentOS), strong troubleshooting skills.
- Hands-on AWS experience (EC2, S3, IAM, CloudWatch, etc.).
- Knowledge of networking (DNS, DHCP, routing, firewalls), storage systems (NetApp, Pure Storage).
- Experience with automation tools (Terraform, Ansible, Puppet/Chef, Jenkins), GitHub.
- VMware vSphere/ESXi expertise.
- Proficiency in scripting (Shell, Python, PowerShell).
- Knowledge of Kubernetes.
- Agile/Scrum experience.
- English level – upper-intermediate+, conversations with clients in English.
- AWS EKS, containerization (Nice to Have).
- RHCSA/RHCE certifications (Nice to Have).
- Active Directory, Exchange, Linux integration (Nice to Have).
Benefits
- Onboarding: Made for quick and effective adaptation to the company.
- Remote work (from Monday to Friday).
- Full-time working day.
- 20 working days of paid annual leave.
- Paid sick leaves.
- We provide the necessary equipment - a laptop, monitor, additional accessories.
- Attractive salary adapted to your experience.
- Career advancement and professional growth.
- Equal opportunity policies/ fair working practices.
- Personalized learning approach (mentoring, internal courses, knowledge sharing).
- Opportunity to develop your competencies - an experienced team, regular 1:1 with a manager as well as development plan tailored to your needs.
- High-profile customers.
- Free corporate English lessons.
- Note
- Reliable home internet connection is a must.
- Drug test and criminal background check are required.
- If you are interested in this position, please send us your detailed CV in English only.
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