• Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an "expert installer" (including work orders, survey tools, network connectivity, etc.). • Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process. • Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP’s and adherence to industry standards and building codes. • Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing. • Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout. • Communicate with customers and contractors through various channels including phone, email, and chat applications. • Maintain flexible hours to accommodate the varying schedules of contractor installation crews (including weekend and late-night work). • Travel nationwide (up to 10% on average) for team and/or contractor trainings. • Other job-related duties may be assigned.