SpotMe

SpotMe is the enterprise event platform to create engaging and personalized event experiences that audiences love.

Technical Support Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

96 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Complete onboarding through structured training and hands-on shadowing across Support, Engineering, and Operations teams. • Build strong working relationships within Support, Engineering and Operations teams. • Become fluent in our support workflows, tooling, and troubleshooting frameworks. • Manage high-volume real-time chats maintaining a first response < 30 seconds. • Proactively contribute improvements to documentation, tooling, and workflows.

Job Requirements

  • Rapid analytical and logical troubleshooting skills
  • Multitasking mastery
  • Technical curiosity
  • Empathy and clarity in communication
  • Resilience and ownership
  • Cross-team collaboration

Benefits

  • SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.

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