ClickHouse is an open-source, column-oriented OLAP database management system.

Technical Customer Support Engineer – AMER

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 2016H1B SponsorCompany Site LinkedIn

Location

United States

Posted

96 days ago

Salary

Not specified

EnglishGermanCloudDistributed SystemsSQLGo

Job Description

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings. • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training. • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers. • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers. • Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone. • Build strong, trusted relationships with colleagues, customers, and partners.

Job Requirements

Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems.
Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment.
Strong written and verbal English and German communication skills and the ability to work fully remote with reliable connectivity.
A mindset of teamwork, global engagement, empathy, and solving challenging problems.
A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet.
The ability to build trusted relationships with colleagues, customers, and partners.
You are self-driven, curious, and eager to continuously learn and grow.

Benefits

Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
Healthcare - Employer contributions towards your healthcare.
Equity in the company - Every new team member who joins our company receives stock options.
Time off - Flexible time off in the US, generous entitlement in other countries.
A $500 Home office setup if you’re a remote employee.
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.