Synthetic DNA for Health & Sustainability

Scientific Technical Support Scientist – NGS

Support EngineerSupport EngineerFull TimeRemoteTeam 501-1,000Since 2013H1B SponsorCompany Site LinkedIn

Location

California

Posted

99 days ago

Salary

$100K - $120K / year

Postgraduate Degree3 yrs expEnglish

Job Description

• Provide clear, accurate, and solutions-oriented technical support via phone, email, and/or live chat to customers and field sales teams. • Ensure customer interactions promote Twist’s brand and create high customer loyalty and satisfaction. • Provide basic application support and perform troubleshooting for field sales teams and customers. • Assist in the development and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals. • Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales. • Provide feedback to Production personnel for product improvements. • Track customer satisfaction and work to continually improve customer satisfaction. • Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts. • Participate and assist in technical training sessions, as needed.

Job Requirements

Ph.D preferred or Master’s degree in Molecular Biology, Genetics, or related Life Sciences degree with 3-5 years of industry experience.
Requires an in-depth knowledge of synthetic DNA and molecular biology laboratory techniques; minimum of 3 years hands-on experience using NGS technologies
Preferred Target Enrichment
Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills.
Excellent computer skills using Microsoft Office and G-Suite; experience with Salesforce and Customer Relationship Management and Enterprise Resource Planning software a plus.
Experience providing remote technical support a plus.
Flexible work hours are a requirement, this role supports different time zones.

Benefits

The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package.