• Develop a deep technical understanding of Cribl Stream and our other products. • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions. • This position will require stand-by, on-call, or off-hours duties.