• Perform remote support, troubleshooting, and network monitoring • Perform network maintenance tasks such as patching, upgrades and best practice implementation • Ability to quickly prioritize and make quick decisions and recommendations • Participate in SWAT Team as necessary for onsite/unplanned (Reactive Alert emergencies • Ability to work with top-level executives in a professional and expeditious manner • Maintain accurate ticket details and time reporting on a daily basis • Flexibility to work different shifts on an as-needed basis • Participate in regularly scheduled team huddles, prepared to report on your individual metrics including reasons for deviation • Member of On-Call rotation as scheduled and required to support our clients • Keep documentation up-to-date • Know, and understand MotherG’s Core Values, Vision, Mission, Value Proposition, and Service Offerings • Enthusiastically take on the role of your primary job description, knowing that at times you'll be called upon to fill responsibilities defined within a secondary job functions