• Provide support for internally developed software applications • Assist in troubleshooting customer system issues related to Navis products • Manage cases and communications from start to resolution and closure • Collaborate with departments like Sustaining, QA, and Product release • Verify, reproduce, and isolate application defects or faults reported by Navis Customers • Reproduce software defects using customer datasets or remote connections • Address customer 'question' cases requiring in-depth investigation • Perform on-site customer-facing tasks, including software or hardware upgrades • Participate in software implementations and upgrades at customer facilities • Be part of a global 24x7 on-call duty roster to manage critical issues • Engage in account management activities for assigned accounts